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Customer Service

Need help? Please don't hesitate to get in touch. Call us during the workweek and talk to a real person or send us a quick email and our friendly knowledgeable service team will typically respond within 24 hours. Because we value your complete satisfaction, we provide free returns or replacements within 30 days of purchase, a truly hassle-free warranty lasting 18 months, and free technical support for all of our products. Your satisfaction is our number-one concern.

• Unconditional 30-Day Refund or Replacement

Not satisfied with your new iDsonix product? Return or replace it for ANY reason within 30 days of purchase.

• 18-Month Hassle-Free Warranty

For a full 18 months after you purchase an iDsonix product, enjoy the reassurance of our hassle-free warranty. Any quality or manufacturing related problems will be resolved by repairing or replacing your product.

• Free Lifetime Technical Support

Not sure how to get your iDsonix product to work properly? Contact our world-class, friendly support team by phone or email for help.

Matters need attention

Battery Safety

All our batteries undergo vigorous quality assurance tests for safety and are CE-, FCC-certified. At the same time, we remind customers that all lithium ion battery, employ powerful electrochemical processes. While we feature full safety mechanisms in our batteries with on-site quality engineers, we remind customers that all batteries require proper handling and care for maximum safety assurance.

Storage

Store battery in a cool & dry place, away from moisture. Do not store the battery in a fully-charged or fully-discharged state. Rather, discharge to about 40 percent before storing

Charging

Do not wait until the battery is fully empty before charging. Since lithium ion batteries do not suffer from memory effect, customers can use partial-discharge cycles with no impact to overall battery life. Avoid overcharging by charging for no longer than half an hour after the battery is fully charged.

Handling

Do not dismantle, crush, or otherwise roughly handle the battery. Keep battery at room temperature and away from extreme temperatures and moisture. This includes cars and dashboards that may endure extreme heat during hot seasons or in direct sunlight. To prevent short-circuiting, never touch battery terminals with metal objects. Do not carry the battery together with sharp or metal objects such as keys or pens. Keep battery away from children.

 

Contact :

iDsonix Customer Care Team

support@idsonix.com

 
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